PRIVACY

1. Who We Are

Bayriders Co. is an Australian, family-owned e-bike business based in Sydney. We sell electric bikes and accessories through this website. When we say "we", "us", or "our", we mean Bayriders Co. When we say "you", we mean you as a customer or visitor to our site.

2. Information We Collect

We only collect the information we need to process your order and stay in touch with you. This includes:

• Name, email address, phone number
• Delivery address and billing information
• Order history and preferences
• Basic browsing data (via cookies) to improve site performance

We do not collect payment card details directly — all payments are handled by secure third-party processors.

3. How We Use Your Information

Your information is used to:

• Process and fulfil your orders
• Send you order confirmations and shipping updates
• Respond to your enquiries
• Send you marketing communications (only if you've opted in)
• Improve our website and customer experience

We will never sell your personal information to third parties.

4. Cookies

Our website uses cookies to help us understand how visitors use the site and to remember your preferences. You can disable cookies in your browser settings, though some features of the site may not work as intended.

5. Third-Party Services

We may share your information with trusted third parties who help us operate our business — such as delivery carriers and payment processors. These parties are required to keep your information confidential and are not permitted to use it for any other purpose.

6. Your Rights

Under the Australian Privacy Act 1988 (and the Australian Privacy Principles), you have the right to:

• Access the personal information we hold about you
• Request corrections to that information
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at info@bayridersco.com.au.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses SSL encryption for all data transmitted between your browser and our server.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, get in touch:

Bayriders Co.
Sydney, NSW, Australia
info@bayridersco.com.au